Arm Space Analytics

Overview
Arm, Inc deployed Space Analytics as part of Pelion Smart Spaces solutions to empower property managers with better visibility of space utilization and availability. By measuring occupancy of space through a heat sensor device, facility managers can increase revenue, lower operating expenses and enhance customer experience. Through human centered design methods, Aloki Design Studio sought to build a client user interface that would enable users to make important decisions regarding their space based on the data generated from Arm's newest product.
View Prototype
Task: Client Interface Design System
Design Team: Aloki Design Studio
Role: UX/UI Designer
Tools: Sketch, Invision
My Role
Strategize through human centered design methods the features for clients of Arm Space Analytics and create a high fidelity prototype for the immediate feedback and online implementation.
1. Design Thinking Workshop
2. Ideate
3. Design
4. Protoype
Process
Through research and empathy mapping we can:
- Gain an understanding about users
 
- Identify problems and needs for product from user standpoint
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- Determine desired outcomes for user
Design Thinking Workshop
Stakeholders, designers, developers, and product managers interviewed clients who use a test pilot of Arm Pelion product in order to get a better grasp on their day to day experiences. These conversations led to further discussions (and post it notes) to uncover insights about what UX/UI features Arm should provide for its clients. These personas served as the foundation for how the data would be organized and made accessible for users.
Persona Development
I compiled all of the conversations and post it notes in order to formulate personas. Based on our research and scope, we recognized that there were two key users that work in the co-working and hospitality spaces. These personas are important as they define the why. Why do managers need do measure occupancy?
Ann
Ann is the general manager of a co-working space. She would benefit from Arm's product by learning the occupancy level of the different layouts of the co-working facility. Knowing this we can ideate a bespoke features to accommodate various structural elements of a physical space.
Anthony
Anthony is the general manager of a hotel. He has a large staff with multiple hotel properties and needs to be in the know of how staff are conducting reservations. He would benefit from Arm's product by learning the occupancy in his hotel rooms room at any given time. Knowing Anythony’s needs, we can ideate features that scale to multiple properties on a granular per room level.
Ideate
Working within a scrum sprint cycle, the development and Aloki design team decided on the basic flow of a dashboard and a deeper insights page. From this structure, we decided we would need 3-4 features on the dashboard for managers to receive an at a glance view of the occupancy of their space  From the dashboard, a facility manager would navigate to a space insights page in order to view an hourly/minute insights.
The site map below details the basic user flow and descriptions of the pages for Arm Space Analytics product. The idea is that this flow would apply to not just hospitality and shared office domains but all domains with the flexibility to add content as needed for clients.
Designs
‍User testing was an iterative process that was conducted at every milestone of the project to identify the biggest pain points in the current version. Once feedback was gathered, I would revisit the prototypes and test again. Once the initial mockups were created for Co-working space, I was the sole designer for this project.

For the brand, I wanted to create a refreshing, minimalist and clean UI from the Arm branding elements.
Dashboard For Co-Working Domain
‍I wanted a dashboard that addressed key questions right away. How is my occupancy? What are the most popular desks? What are the least popularity desks? Days? Hours?

When the user hovers over a bar to determine the most popular desk, a pop up overlay appears detailing highlighted desks corresponding to the data from the chart.
Space Insights For Co-Working Domain
The Space Insights page allows the user to really get a sense of their space through various layout views of a heatmap, chair and desk occupancy, and an orthographic view comparison. We also wanted to be able to see how the heatmap and occupancy changed minute by minute by being able to 'play' features in real time. And if the facility manager alters the layout, the manager can see these different occupancy details as well with those past space layouts.
Design For Hospitality
In the case of the hotel, when a facility manager wants to see illegal occupancy we have to look the percentage of occupants in the room without a reservation. There are various ways that might happen which we try to elaborate on in the dashboard.
Mobile Considerations
When designing for tablet and mobile devices, I had to research and consider the valuable features a user would want to see on a smaller screen. Across all devices, users can see their overall occupancy levels, optimum maximum and minimum peak days/hours to provide a snap shot in a custom time frame.
Takeaways
Some key takeaways for designing a user interface for a new product:
Focus on building an MVP. In a new company division, there is only so much time and effort that you can invest so it's important to focus on the features that can deliver the highest value for your users.

‍Don't worry too much about the detail. Earlier in my journey, I made the mistake of worrying about the look of the UI. Taking a step back and reassessing the user flows helped me to reprioritize the UX.

‍Focus on the problem. At the end of the day, it is your users pains that you will be solving for so keeping that front of mind is important as it's easy to lose sight of this when you're bogged down in the day to day.

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